Shipping policy

At Discover Unique, every order is carefully prepared before it makes its way to you. We work hard to ensure your products arrive safely and in excellent condition, and we appreciate your patience while we get everything ready.

Order Processing

Once your order is placed, you'll receive an order confirmation via email. Our team then begins processing your order, which includes quality checks, packaging, and preparing it for dispatch.

Please allow up to 4 days from the date of placing your order for processing and dispatch. During periods of high demand, festive seasons, or special sales, processing times may be slightly longer. If this happens, we'll do our best to keep you informed.

Shipping Timeline

All orders are dispatched within 4 days of being placed.

After dispatch, delivery timelines depend on your location and the courier partner servicing your area. While most orders are delivered promptly, occasional delays may occur due to factors beyond our control, including weather conditions, public holidays, remote locations, transportation disruptions, or courier network issues.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment is completed. Any promotional offers for free shipping will also be reflected automatically during checkout.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email or SMS containing your tracking details. You can use the tracking number provided to monitor your shipment directly through the courier partner's website.

Please note that tracking information may take up to 24 hours to become active after your order has been dispatched.

Delivery Address

Please ensure that your shipping address, contact number, and email address are accurate before completing your purchase. We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

If you notice an error in your address after placing your order, please contact us as soon as possible. While we'll do our best to help, address changes may not be possible once the order has been processed or dispatched.

Delivery Attempts

Our courier partners generally make multiple delivery attempts. If a package remains undelivered because the recipient is unavailable or cannot be contacted, it may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

Remote & Special Locations

Deliveries to remote, rural, or difficult-to-access locations may require additional transit time. While we strive to deliver everywhere as quickly as possible, estimated delivery dates for these areas may vary.

Damaged Packages

If your package appears visibly damaged when it arrives, we recommend taking photos before opening it. If the product inside is damaged due to shipping, please contact our support team promptly with your order number and clear photographs so we can review the issue.

Shipping Delays

Although we partner with reliable courier services, certain circumstances may cause unexpected delays. These include but are not limited to:

  • Extreme weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Courier operational issues

  • High shipping volumes during sales and festivals

We appreciate your patience in such situations and will always assist you in tracking your shipment whenever possible.

International Shipping

At this time, we primarily ship within India. If international shipping becomes available in the future, this policy will be updated accordingly.

Need Help?

If you have any questions about your shipment, order status, or delivery, feel free to contact our customer support team. Please include your order number so we can assist you as quickly as possible.

Thank you for shopping with Discover Unique. We truly appreciate your trust and look forward to delivering something you'll love.